What are the responsibilities and job description for the Translations Quoting Specialist position at Questel?

Job Description

Salary :

NOTE : This position can be done remotely from anywhere in the United States, as long as the candidate can cover 12pm - 9pm EST hours

Position Overview :

Reporting to the Senior Manager of Client Solutions and as an integral part of Questels Client Solutions Team, this role is responsible for generating pricing estimates for clients, tracking pricing trends across sales verticals, analyzing win and loss ratios, and communicating strategies within the Sales department.

Principal Duties & Responsibilities :

Price and quote client estimates in order to win new projects while maintaining standard profit margins
Understand all Questel products and services while applying company pricing guidelines and models to produce accurate, competitive estimates
Responsible for accurately conveying client demands and requests to the Operations team
Respond to inquiries in a timely and service-oriented manner, both internally with sales and project managers, and externally with clients
Consult project managers to examine job details and goals of a project, and sales to understand client requirements and project scope
Maintain and strengthen relationships with existing and past clients through regular communication, outstanding customer service, providing quick and accurate project estimates.
Track win / loss ratios and use data to improve sales strategies and processes
Attend and participate in weekly department meetings
Work on special projects and other duties as assigned by management

Qualifications & Skills :

T o perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience : Bachelors degree required. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities :

Track record using proven closing skills and the ability to build client relationships

A combination of business development and account management skills required

Proficient in all Microsoft Office applications

Able to qualify, identify, and clarify client needs through effective questioning and listening

Able to analyze and synthesize information and evaluate external client needs as they correlate to Questels services

Strong attention to detail and ability to maintain accurate records

Strong interpersonal, customer service, and telephone skills, and ability to maintain, strengthen, and develop relationships externally and within the organization

Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others

Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner

Possesses initiative, persistence, ability to problem-solve, and enthusiasm for learning

Able to deal with frequent changes, delays, interruptions, and unexpected events

Strong ability to multitask, prioritize, and work independently with minimal supervision

Strong analytical, troubleshooting, negotiating, and decision-making abilities

Excellent planning and organizational skills

Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected

Willing to work occasionally during non-standard hours

Fluent in English

Fluency in another language, other than English, preferred but not required

Supervision Received :

Senior Manager, Client Solutions

Supervision Exercised :

None

Physical / Sensory / Mental Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Consistently standing and / or sitting with the ability to meet with other team members

Consistently operating a computer and other office productivity machinery

Remembering names and details

Working in a fast-paced environment with multiple items needing attention at once

Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questels clients

Additional Requirements :

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questel CONFIDENTIAL

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.

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