What are the responsibilities and job description for the Jr General Liability Adjuster - Dallas Hybrid position at Questpro?
Risk Management Department for one of the world's leading casual dining restaurants is looking for a temp, possible temp to hire Junior GL Claims Representative Dallas TX - Hybrid
General Liability claims programs by providing quality claims handling and superior customer service on assigned claims.
Evaluates loss exposure and makes adequate reserve recommendations based on claim investigation.
Determines liability and impacts Sales and Profits by resolving claims while minimizing loss exposure and mitigating expense.
Completes administrative duties as required to facilitate the program.
Key Job Functions
General Liability claims programs by providing quality claims handling and superior customer service on assigned claims.
Evaluates loss exposure and makes adequate reserve recommendations based on claim investigation.
Determines liability and impacts Sales and Profits by resolving claims while minimizing loss exposure and mitigating expense.
Completes administrative duties as required to facilitate the program.
Key Job Functions
- Responsible for management of smaller, accelerated closure claims (fast track claims) as well as personal property claims
- Investigate reported customer incidents
- Complete 3-Point contact with the guest(s), manager, and witnesses within 48 hours of notice
- Utilize Be Our Guest certificates to resolve guest incidents as appropriate
- Explain claims adjustment process to manage guest expectations
- Evaluate liability and damages exposure and establish proper loss and expense reserves
- Take recorded statements as appropriate, conduct interviews of witnesses
- Preserve evidence chain of custody as appropriate
- Review cases for subrogation potential and pursue as directed by Manager
- Inform claimants of denials when applicable
- Run claim index reports (ISO)
- Create and maintain case files in an organized, systematic manner
- Maintain effective diary management system to ensure that all claims are handled in a timely manner
- Escalate concerns or issues to the Claims Manager as needed
- Resolve claims within applicable settlement authority levels, obtaining releases per claim handling guidelines
- Establish rapport and build relationships with both internal and external customers
- Provide feedback as appropriate to Loss Prevention on potential safety opportunities identified during investigations
- Prepares for and participates in file reviews and claim audits as required
- Complete additional projects and assignments as requested by Manager
- Associate’s or Bachelor’s degree in business administration, Risk Management, Finance, or a related field or equivalent work experience
- All lines Adjuster License (TX)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- User level familiarity with Risk Management Information Systems (claims handling software) preferred
- Superior negotiation skills
- Possesses strong oral and written communication skills
- Works with minimal supervision to accomplish tasks
- Prioritizes work to meet appropriate deadlines
- Handles multiple tasks with competing and conflicting requests
- Handles sensitive and confidential information appropriately
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