What are the responsibilities and job description for the Scheduling Coordinator position at Quick Response?
For over 25 years, Quick Response Fire Protection has proudly provided the design, installation, maintenance, inspections and repairs of fire protection systems within the tri-state area. Along the way, Quick Response has grown to become the largest provider of fire protection systems in the state of New Jersey, providing fire protection services to all industries and property types.
Due to continued growth, we are looking to add a full-time Scheduling Coordinator to our team in Freehold, NJ. In this role, you will be responsible for the scheduling and optimization of inspection and service work. Your work will have a direct impact on ensuring that customer commitments are met, and our inspectors and technicians time is optimized.
Responsibilities:
- Utilize ServiceTrade to schedule inspection/service/emergency jobs and ensure all contact with customers are accurately documented
- Ensure that field team is completing jobs accurately and assist in approving jobs for billing or note when review by Management is needed
- Update ServiceTrade to reflect current information and important location/billing notes
- Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer concerns
- General office duties including answering and transferring phone calls, provide direct support to Management and field employees, filing documents
- Communicate and resolve scheduling and service concerns, working with technicians and management to ensure customer satisfaction
- Monitor Technician activity and schedules ensuring that customer commitments are met and clearly communicate status changes back to the customer
- Check sites for deficiencies and notify proper site contact immediately and be sure repair quote is prepared by team
- Bulk Import site assets in software program
- All other duties as assigned
Qualifications:
- HS diploma required
- Knowledge of life safety (fire alarm & sprinkler) and/or the construction industry preferred
- Minimum of 5 years previous experience in office administration, fleet management, service coordination or other related fields, preferred
- Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, knowledge of ServiceTrade a plus
- Ability to prioritize and multitask while maintaining a high level of detail and organization and customer service
- Persuasive written and verbal communication skills required
- Punctual, reliable and strong time management skills
- Have a strong work ethic, be self-motivated, and possess an honest, genuine drive
Schedule: This is an in-office role, Monday-Friday, 8am-4:30pm. Overtime as needed.
As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.
Why Choose Davis-Ulmer Family of Companies?
- Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
- Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
- Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
- Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
- Long-Term Career Relationships: Many of our employees have been with us for 20 years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
- Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.
DU Family of Companies is an affirmative action and equal opportunity employers. We do not discriminate based on any legally protected status or characteristic, Minority/Female/Disability/Veteran
DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."
