Client Services Administrator

Description

Quick Box Fulfillment is looking for a Client Services Administrator to help with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the QuickBox client base. As part of the team, you will be responsible for communicating with C-level employees both within QuickBox and with our clients. This is a Full-Time position, Monday through Friday. 

This is a great opportunity for someone looking to join a growing company focused on providing fast,  friendly, and accurate service. The diverse backgrounds of our management and ownership team will provide exposure to multiple facets of business and fulfillment/warehousing. 

Requirements

 Essential Duties & Job Functions:

•  Administratively support the Client Services Director and/or team with client paperwork.
•  Generate/Review and Distribute critical internal/external facing reports critical to the decision-making process.
•  Work and resolve service tickets submitted by QuickBox clients based on the impact on the business.
•  Provide excellent service and maintain client satisfaction through critical problem-solving and decision-making skills.
•  Scan and email official correspondence from Government and Private entities.
• Serve as backup to the Client Services team when needed, which includes answering all incoming calls for Account Managers, routing calls to the appropriate employee, and distributing messages as needed.
•  Answer inbound calls from clients and customers.
•  Other administrative duties as required and assigned.

Job Qualifications Mandatory: 

•  High school diploma or GED  
•  Quick/Critical Thinker with the ability to think on your own 
•  Must be a self-starter and able to handle multiple priorities  
•  Strong computer and word processing skills, working with Microsoft Suite 
•  Strong Excel and PowerPoint skills are a must 
•  Works well in Team environments 
•  Willing to contribute ideas and feedback 
•  Ability to learn on-the-go and pickup processes while in flight 
•  Dependable and Punctual 
•  Ability to clearly communicate with all levels of employee 
•  Extremely Organized but able to adapt at will 
•  Ability to lift 50lbs