What are the responsibilities and job description for the Closing Specialist - QLMS position at Quicken Loans?
Preferred Qualifications
- General mortgage or client service experience
- Ability to work flexible hours including evenings and Saturdays
- Experience with Microsoft Word, Excel and Outlook
- Excellent written and verbal communication skills
- Outgoing and professional personality
- Ability to multitask
- Strong attention to detail
- Self-driven, focused and production goal-oriented individual
Job Summary
The Closing Specialist with Quicken Loans Mortgage Services is responsible for being the main point of contact for clients and other third parties as they relate to the loan from final signoff to closing.
Responsibilities:
- Own the loan from the final sign-off stage to sending documents to the closing agent
- Be the main point of contact for banks, clients, closing agents, realtors and internal team members during the closing process
- Foreshadow HUD approval process
- Go over final figures with client
- Confirm settlement location, package delivery and mailing addresses
- Confirm vesting
- Answer questions from clients, closing agents/notaries at the closing table and post-closing up to the disbursement of the loan
Who We Are
We’re America’s largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past 10 consecutive years, 2010 – 2019. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 6 consecutive years, 2014 through 2019, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.
If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last 5 years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top 30 for the past 15 years.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
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