What are the responsibilities and job description for the IT Support Specialist (PT) position at Quiktrak?
General Summary:
Manages laptops and tablets and peripherals for remote employees and field staff. Provides support for all issues relating to PC systems. This is a part-time position that requires all work hours to be onsite.
Essential Functions:
(The essential functions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)
- Be able to procure and ship devices (Tablets, Laptops, remote work kits etc.) to Field Inspectors and Employees.
- Manage UPS account.
- Manage Amazon Business account.
- Be able to install remoting software to Devices for ITOps offsite/offshore, so that they can connect and configure the device.
- Be able to manage inventory in the Quiktrak office.
- Maintain Inventory.
- Manage data erasure for designated devices.
- Work with external services for device destruction and recycling.
- Be able to coordinate with Employees and generate shipping labels to receive devices/equipment. This could be for Employees leaving or repair/replacement cases.
- Help with some of the ITOps tickets that includes basic desktop support, troubleshooting, installing, testing, and maintaining.
Nice to haves:
- Ability to automate some or all Device configuration process through script writing.
****This is not a remote position****
