What are the responsibilities and job description for the Customer Service Representative position at Quince Mini Mart?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-centric approach, and the ability to handle inquiries effectively in a fast-paced environment.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions.
- Utilize effective phone etiquette to create a positive experience for clients during each interaction.
- Assist customers with product-related questions, order processing, and troubleshooting issues.
- Maintain detailed records of customer interactions in our computerized system for future reference.
- Analyze customer feedback and provide insights to improve service quality and client satisfaction.
- Collaborate with team members to enhance service delivery and resolve complex issues efficiently.
- Stay informed about product updates and company policies to provide accurate information to clients.
- Participate in training sessions to improve skills in sales techniques and customer service best practices.
Qualifications
- Previous experience in a call center or client services role is preferred.
- Bilingual candidates are highly desirable, as this will enhance communication with a diverse clientele.
- Strong verbal and written communication skills with the ability to articulate information clearly.
- Proficiency in using computers and various software applications for data entry and record keeping.
- Excellent analytical skills with the ability to assess situations quickly and provide effective solutions.
- A positive attitude with a commitment to delivering outstanding customer service at all times.
- Ability to work independently as well as collaboratively within a team environment.
Join us in delivering exceptional customer experiences while growing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $19.10 - $22.10 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: On the road
Salary : $19 - $22
