Customer Care Analyst - Quincy Compressor - Bay Minette, Alabama

Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking a Customer Care Analyst to join our team.

Summary:
The Customer Service Analyst ensures efficient material availability to meet customer demands. This role involves managing purchase orders (POs), coordinating with vendors and internal teams, and maintaining accurate order books. Customer Service Analyst acts as a key liaison to resolve delays, improve supply chain performance, and deliver high customer satisfaction.

Responsibilities

Order and Purchase Order Management

• Assist to Maintain a clean and accurate order book. Assist all stores and customer centers with the same due to Milestone and credit release orders.

• Ensure open orders are covered by POs and confirm receipt of goods from vendors and product companies.

• Review open POs daily, identify delays, and communicate recovery plans. Communicate to Region Admins on key issues found.

• Regularly run reports to clean up POs over 90 days old, ensuring all have updated and realistic delivery dates. Send also to any Regional Administrator for their clean up.

• Send PO reports for Regional Stores that will need to be handled by them due to many Milestone orders and Credit Releases.

• Work in conjunction with Specials to transition any orders on hold for Special Engineered part numbers. See the orders are corrected and POs are cut along with making sure the Region Admins have the information for their orders and they process accordingly

  
  

Inventory and Forecast Planning

• Collaborate with product managers and Logistics to maintain accurate minimum balance settings and adequate stock levels for core 400 parts.

• Proactively monitor inventory with Product Mangers Logistics and address issues to minimize disruptions.

• Work with NSC and Product Companies to align forecasts and plan for future demands.

• Actively manage R&D stock orders, rework POs, and new product requests.

  
  

Vendor and Supplier Coordination

• Serve as the primary contact for suppliers regarding delivery issues.

• Conduct monthly meetings with suppliers to review PO statuses and resolve discrepancies.

• Establish quality feedback loops to address supplier performance issues.

• Work with suppliers and internal teams to ensure smooth approvals and minimize delays in the workflow.

  
  

Reporting and Communication

• Generate weekly vendor reports with red/yellow/green status updates for open POs.

• Prepare monthly summaries for product managers, highlighting key issues like quality, delays, and order status.

• Use Salesforce and other tools to track and communicate purchasing-related issues.

• Collaborate with BLMs and product company GMs to provide updates and explore solutions for delayed or problematic orders.

  
  

Process Optimization and Data Integrity

• Ensure master data accuracy, including vendor-part number combinations and lead time consistency.

• Utilize tools like PowerBI, Excel and PO monitoring systems to manage data and reporting efficiently.

• Identify cost-saving opportunities and execute price adjustments in collaboration with product managers.

• Develop and refine tools to streamline PO tracking and vendor communication.

  
  

Performance Metrics and Continuous Improvement

• Monitor key metrics, including part availability, late POs, and delivery accuracy.

• Prioritize achieving a clean PO backlog with accurate lead times.

• Support world-class purchasing practices, ensuring seamless execution and customer satisfaction.

• Work on strategic initiatives to improve inventory planning, reduce delays, and maximize revenue.

  
  

Required Skills/Abilities:

• The ability to be customer oriented and proactive in managing daily tasks, along with overall department objectives, will be essential for this role.

• Be highly organized, able to prioritize, and collaborate with cross-functional teams in both service, equipment sales, and the distribution center

• Strong verbal and written communication skills, with the ability to deliver messages to stakeholders at different levels inside and outside of the organization

• Be customer oriented, able to understand customer needs and prioritize them accordingly

• Show good level of empathy while enforcing company policies and strategic directions

• Be self-motivated and willing to act while coping with varied workloads

• Must be able to work independently with detail orientation and have excellent organizational, interpersonal, verbal and written communication skills

• Ability to manage multiple priorities with flexibility in a fast-paced work environment

• Have a positive attitude and a strong commitment to customer service

• Proficiency at Microsoft Office, including Word and Excel, a plus

  
  

Education and Experience:

• You have a High School diploma or GED (required)

• You have an associate or bachelor’s Degree (preferred)

• You have related industry experience, sales, office and/or customer service experience (would be an advantage)

  
  

Physical Demands:

• Required to be able to move about the facility (standing, walking).

  
  

Personal Protective Equipment:

• Must comply with all Company PPE policies as directed.

  
  

Work Environment:

• Mainly an office environment, with occasional exposure to warehouse environments.

  
  

MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.

Location:

This position reports to the Bay Minette, AL facility. #LI-Onsite

Quincy People & Culture

Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.