What are the responsibilities and job description for the Call Center Agent - Billing position at QUIPT HOME MEDICAL INC?
Description
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
Benefits:
- Medical Insurance- multiple plans to choose from
- Dental & Vision Insurance
- Short Term Disability & Long-Term Disability Options
- Life Insurance
- Generous PTO plan
- Paid Holidays
- 401K
- 401K match
- Competitive Pay
Call Center Agent Job Responsibilities and Duties:
- Answer incoming calls and respond to customer’s billing questions
- Management and resolve customer billing complaints
- Identify and escalate issues to supervisors
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Complete call logs and reports
- Other duties as assigned
Requirements
Call Center Agent Qualifications and Skills
- High school diploma or equivalent
- Proficient in relevant computer applications
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
