What are the responsibilities and job description for the Call center agent position at Strategic Communication Ltd?
We are currently looking for motivated and enthusiastic Call Center Agents to join our team. In this role, you will play a vital part in ensuring customer satisfaction and resolving inquiries effectively.
If you enjoy helping others and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities :
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries regarding products, services, billing, and technical support.
- Resolve customer complaints and issues effectively and efficiently.
- Follow scripts and guidelines to deliver information clearly and consistently.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Meet and exceed individual performance metrics and goals.
- Participate in training sessions and team meetings to enhance skills and knowledge.
Qualifications :
- Previous experience in a call center or customer service role preferred.
- Exceptional verbal communication skills and a friendly, customer-focused attitude.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using computer systems and customer relationship management (CRM) software.
- Ability to handle high call volumes while maintaining composure and professionalism.
- Flexibility to work various shifts, including evenings and weekends, as needed.
Last updated : 2024-11-21
