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Customer Success Manager / AI Enablement Lead

Qumis
Chicago, IL Full Time
POSTED ON 4/13/2025
AVAILABLE BEFORE 5/11/2025

About Us

We are a fast-growing, venture-capital backed startup revolutionizing insurance workflows through cutting-edge AI-powered solutions. Our platform transforms static insurance policies into dynamic tools, enabling insurance professionals to work smarter, not harder. Lawyer-founded and built by experts for experts, we’re passionate about delivering law-firm-caliber insights to simplify and streamline insurance knowledge work.

As a team, we thrive in a dynamic and unstructured environment, where grit, resourcefulness, and a growth mindset drive everything we do. We’re looking for a Customer Success Manager / Account Manager who’s excited to dive into the early-stage startup world, help us build exceptional relationships with our customers, and ensure their success with our platform.

About the Role

As our Customer Success Manager / AI Enablement Lead, you will be at the forefront of our customer relationships, working directly with insurance professionals at leading companies. You’ll wear multiple hats, acting as a trusted advisor, problem solver, and product champion. Your mission will be to ensure our customers achieve their goals using our platform, help drive adoption, and turn satisfied customers into enthusiastic advocates.

Many of our customers are also using AI tools for the first time, and part of our value is helping them understand how to incorporate these tools into their workflows effectively. You’ll act as a trusted advisor, trainer, and advocate, ensuring that customers achieve their desired outcomes and feel confident using both our platform and AI in general. This is a unique opportunity to join as an early team member and grow with us as we scale. The ideal candidate is entrepreneurial, adaptable, and excited about contributing to all facets of the customer journey.

What You’ll Do

Customer Success & Relationship Building

  • Build and maintain strong, long-lasting relationships with our customers, acting as their primary point of contact.
  • Proactively engage with customers to ensure adoption, success, and satisfaction with our platform.
  • Conduct regular check-ins and reviews to assess customer health and identify opportunities for improvement.

AI Enablement & Training

  • Lead engaging and tailored training sessions to educate customers on how to use AI tools, including our platform, in their day-to-day workflows.
  • Simplify complex AI concepts, making them approachable and actionable for users new to the technology.
  • Act as a thought leader and advocate for AI adoption, demonstrating its value in solving customer challenges.

    • Onboarding & Support

  • Guide new customers through onboarding, ensuring they are set up for success and quickly realize value from our platform.
  • Provide hands-on support and troubleshooting for customers navigating the platform and AI tools.

    • Product Expertise & Advocacy

  • Act as the voice of the customer, providing feedback to our product and engineering teams to shape the roadmap.
  • Develop a deep understanding of our product and be able to demonstrate its value to a range of users.

    • Expansion & Retention

  • Collaborate with customers to identify new use cases and expansion opportunities within their organizations.
  • Partner with sales to ensure renewals and expand account relationships.

    • Data-Driven Insights

  • Monitor customer metrics and health scores to identify at-risk accounts and proactively address challenges.
  • Leverage data to craft compelling success stories that showcase the value of our platform.

    • What We’re Looking For

    Skills & Experience

  • 3 years of experience in customer success, account management, or a related role (B2B SaaS experience preferred).
  • Strong interest or experience in AI and a passion for helping others learn and adopt new technology.
  • Exceptional communication and presentation skills, with the ability to simplify complex concepts for diverse audiences.
  • Proven ability to build and maintain relationships with customers at all levels of an organization.
  • Ability to manage multiple priorities and customer accounts in a dynamic environment.
  • Experience in commercial property & casualty insurance

    • Mindset & Approach

  • Startup Mindset : You thrive in fast-paced, ambiguous environments and love taking ownership to solve problems.
  • Customer-Centric : You’re passionate about helping customers succeed and are energized by seeing their “aha” moments with AI.
  • Adaptable & Resourceful : You’re a creative problem solver who can think on your feet and find solutions to complex challenges.
  • Growth-Oriented : You’re eager to learn, grow, and take on new challenges as the company scales.

    • Why Join Us?

  • Make an Impact : Join at the ground floor and play a pivotal role in shaping our company’s success and customer experience.
  • Grow with Us : Take ownership of your career with opportunities for leadership as our team expands.
  • Collaborative Culture : Work alongside a passionate team that values creativity, grit, and optimism.
  • Exciting Product : Be part of a company building cutting-edge technology that’s transforming the insurance industry.
  • Dynamic Environment : Experience the thrill of working at a fast-paced startup with no speed limits.

    • Pay Range and Compensation Package

    Competitive cash compensation ($110k - $140k) and equity package

    Unlimited vacation

    Fully paid top-tier benefits package including medical, dental, and vision

    A dedicated workspace with natural light and free drinks and snacks

    Referral Program

    We believe great people know great people. If you refer someone who joins Qumis as part of our founding team, you’ll receive a $5,000 referral bonus as a token of our appreciation. Help us find exceptional talent to build something extraordinary together! Please submit referrals to recruiting@qumis.ai. No recruiters please.

    Salary : $110,000 - $140,000

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