Field Operation Manager

Job Summary
At Koala Insulation of Casper, we are looking for a professional, hands-on Operations
Manager to plan and oversee our daily operations. Koala Insulation is an insulation contractor
providing high-quality insulation services to homeowners, contractors, and property owners.
This role involves hiring of the crew including selecting candidates, conducting interviews, and
making offers of employment. The Operations Manager will be involved in the day-to-day
operation of the business including insulation removal and installation, as well as ensuring that
vehicles and equipment are maintained and operated safely. This position will also handle
customer care complaints to ensure customer satisfaction.
Management Responsibilities
1. Hires, trains, and coaches/mentors new employees.
2. Organizes and oversees the schedules and work of assigned staff.
3. Conducts performance evaluations that are timely and constructive.
4. Handles conflict resolution, discipline, and termination of employees as needed and in
accordance with company policy.
Duties/Responsibilities
1. Plans and organizes daily activities related to service and operations.
2. Measures productivity by analyzing performance data, financial data, and activity reports.
3. Ensures all vehicles and rigs are properly maintained and in good working order.
4. Determines labor and scheduling needs to meet service and operations goals.
5. Manages budgets and forecasts for operations unit.
6. Purchases materials, plan inventory, and oversee warehouse efficiency and safety.
7. Performs high quality insulation removal and installation as needed and inspects jobs
upon completion.
8. Enforces Koala Insulation operations manual and policies.
9. Ensures that all legally required documents are kept up to date.
10. Provides continuous improvement of customer service, quality, efficiency, and safety.
This document is for general information purposes only and does not constitute legal advice. Franchisee should make its own decisions
about hiring process and must ensure that such processes comply with all applicable laws and regulations. This document may be
used by Franchisee as a template for development of Franchise specific procedures. Franchisor does not require the use or adoption
of this document or process.
Form #HR017 Rev. 12/20
11. Performs other related duties as required.
Required Skills/Abilities
12. Excellent managerial, leadership, and supervisory skills.
13. Prior knowledge of operations management.
14. Ability to interpret financial data as needed to set service goals.
15. Excellent organizational skills and attention to detail.
16. Excellent written and verbal communication skills.
17. Proficient in Microsoft Office Suite or similar software.
18. Experience using a CRM preferred.
Education and Experience:
• Bachelor’s degree in Business Management, Project Management, or related field
preferred, but not required.
• Five years of related experience required.
Physical Requirements:
• Prolonged periods of walking, standing, and sitting.
• Must be able to access and navigate the jobsite.
• Working environment may be subject to high temperatures, confined spaces, and
heights.
• Must be able to lift 50 pounds.