Fraud Investigator

Why Work for Quontic?

Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.

Who We are

Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach.

What We Live By

Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

The Fraud Investigator assists with the maintenance of Quontic Bank's Fraud Compliance Program, focusing on monitoring transactional and non-transactional activity to prevent identify theft and resolve fraud activity to prevent fraud losses and protect the Bank's reputational risk.

Job Responsibilities:

• Apply knowledge base of fraud schemes to assist in the handling of specialized fraud functions such as identity theft and cross-channel fraud
• Research and analyze high-risk transactions across all payment channels with a sense of urgency in a fast-paced environment
• Review account exceptions to identify potentially fraudulent activity
• Identify control issues/policy violations and escalate to management
• Maintain and update case management system for tracking fraud cases and relevant information
• Determine the next action based on research results to minimize fraud losses
• Provide exceptional service to internal and external customers, including supporting all branches
• Responsible for SAR filing
• Perform special projects, and additional duties and responsibilities as required
  
  
  

Requirements


Education and Experience Requirements:

• Bachelor's degree (or equivalent) in subject, or similar; OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area.
• Additional one (1) years of progressive experience in functional area
  
  
  

Additional Job Requirements:

• Demonstrated skills and experience with financial crimes investigation functions.
• Proven experience working with automated banking systems (account opening, mobile banking, P2P, external transfers, mobile deposit) and digital identity proofing and validation software
• Thorough knowledge of regulatory reporting requirements, guidelines, and creating clear written reports
• Demonstrated experience with Microsoft Office 365 and the following technology: fraud detection software, mobile banking platforms
• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.
• Analytical and problem-solving skills
• Interpersonal and communication skills with the ability to speak confidently
• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats
• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner
• Self-directed, yet effective working as part of a collaborative team
• Responsive and customer-focused with a demonstrated use of professional judgment
  
  

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time.

Benefits

This role's annual base salary range is $125,000 - $157,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full time employees are eligible for:

• Health, Dental, Vision, & Life Insurance
• Financial Wellness Planning & Coaching
• Counseling Support Services & Resources
• Paid Parental Leave
• Pet Insurance
• 401K Match
• Employee Bank Accounts with Quontic
• Generous Paid Time Off