Guest Services Agent

Brief Description

Join our team as a Guest Services Agent at Hyatt Place Fort Worth/TCU!

Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top-tier service. In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.

Weekend and evening availability is a must! Apply today! Top earning potential!

Your Role:

As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:

• Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
• Operation of the telephone switchboard in a courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Responsibilities at the attached bar and Starbucks, offering exciting opportunities to earn additional tips.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Assist management with inventory control and stocking products.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Other duties as assigned.
  
  

Requirements:

• Ability to work flexible hours, including evenings and weekends.
• Capable of light physical work, such as lifting up to 20 pounds occasionally.
• Comfortable standing for extended periods during shifts.
  
  

Requirements

What We’re Looking For:

• Customer Service experience in a hotel or related field preferred
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.
• A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
• Flexible availability.
  
  

Summary

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
• Vacation Time Off – Take time to relax and recharge.
• Paid Holidays & Sick Time – Prioritize your health and well-being.
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates at our properties.
• Daily Pay – Access your earnings when you need them with this flexible benefit.
  
  

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.

Hyatt Place Fort Worth TCU

Hyatt Place Fort Worth / TCU features 150 rooms and is located on the TCU campus. Employees will be part of a dynamic team in a modern environment. The hotel’s Lot 12 Rooftop Bar is a standout feature, boasting an upscale, open-air terrace with stunning views and a lively atmosphere. Especially popular during football season, our property attracts a diverse crowd and fosters an environment where co-workers become friends. We offer a collaborative work culture with ample opportunities for career growth and professional development.