Director of IT Sales Operations

Job Title: Director of IT Sales Operations

Company: Virtual Technologies Group (VTG)

Location: Remote. Must be located near major airport hub for travel, prefer EST or CST time zone. Location preferences include Toledo, OH, Atlanta, GA, Austin, TX, and Columbia, MD.

Travel: Minimal. Some travel to Company offices

Position Type: Full-time

Compensation Range: $110-130k plus variable compensation plan

Company Overview:

At VTG we are committed to delivering exceptional products and services that meet our customers' needs. As a leader in the IT industry, we pride ourselves on innovation, efficiency, and a commitment to excellence.

Position Overview

We are seeking a dynamic leader to support VTG's IT Sales and Marketing teams. The Director of IT Sales Operations will be responsible for optimizing processes, systems, and strategies across our revenue-generating departments, including sales, marketing, and customer success. This role ensures alignment and operational efficiency throughout the customer lifecycle to drive growth and maximize revenue. The ideal candidate will possess strong analytical skills, operational expertise, and a collaborative mindset to align teams, manage data, and streamline processes. Experience working with field sales, inside sales, sales engineering, and marketing teams, along with supporting tools like Netsuite and Hubspot, is essential.

Key Responsibilities

• Revenue Strategy and Alignment: Collaborate with sales, marketing, and customer success leadership to define and execute a unified revenue strategy. Align processes and systems across the customer lifecycle to optimize pipeline growth and revenue outcomes.
• Data and Analytics: Oversee the design and implementation of dashboards, reports, and analytics to monitor performance metrics (e.g., pipeline, lead conversion, churn rates). Provide actionable insights to inform strategic decisions and identify growth opportunities.
• Process Optimization: Streamline processes across revenue teams to eliminate inefficiencies and improve productivity. Establish and document workflows for lead management, forecasting, and deal tracking.
• Technology Management: Evaluate, implement, and manage revenue-related tools (e.g., CRM, marketing automation, and customer success platforms). Ensure proper integration and utilization of technology across teams to support alignment and data accuracy.
• Forecasting and Planning: Partner with finance and sales leaders to develop accurate revenue forecasts and targets. Track and report on progress toward revenue goals, ensuring accountability across teams.
• Team Collaboration and Training: Act as a liaison between sales, marketing, and customer success to ensure seamless communication and collaboration. Develop training programs to enhance team proficiency in tools, processes, and analytics.

Qualifications

• Bachelor’s degree in business, marketing, or a related field; MBA is a plus.
• 7 years of experience in revenue operations, IT sales operations, or a related role.
• Expertise in CRM systems (e.g., Netsuite, HubSpot) and marketing automation tools.
• Strong analytical skills with the ability to turn data into actionable insights.
• Excellent communication and collaboration skills, with the ability to work across teams and influence stakeholders.
• Proven track record of optimizing processes and driving measurable improvements in revenue performance.

Key Competencies

• Strategic thinker with a focus on execution.
• Data-driven decision-making skills.
• Strong problem-solving abilities and attention to detail.
• Adaptability in a fast-paced, dynamic environment.

Additional Duties and Responsibilities

• Serve as the central point of contact to help the IT sales and marketing teams operate effectively.
• Assist in the development and continuous improvement of quoting and proposal processes.
• Produce reports and data for the executive, sales, and marketing teams; oversee the use of various applications and platforms.
• Assist in the selection and management of sales and marketing tools.
• Analyze past trends to help management forecast future sales.
• Train new and existing sales team members.
• Evaluate data to ensure product success or implement new sales plans if needed.
• Coordinate sales reporting and forecasting within the sales/marketing organization.
• Monitor and strive to maintain high quality, accuracy, and process consistency in planning efforts.
• Coordinate planning activities with other functions and stakeholders as needed.
• Identify opportunities for sales and marketing process improvements.
• Work closely with sales management to inspect process quality and prioritize improvements.
• Help sales management understand process bottlenecks and inconsistencies.
• Analyze performance metrics to enable leadership to effectively coach and develop the sales and marketing team.
• Develop and implement new processes and procedures for effective team operations.
• Document workflows across all sales and marketing teams.
• Manage dashboard automation to capture activity.
• Conduct sales and marketing enablement research and best practices by working closely with vendors.
• Create a lead management system for marketing and sales within the CRM and track conversion rates.

Desired Skills and Experience

• Minimum 2 years of experience in a B2B sales environment, with at least 1 year of management experience.
• Strong personality with the ability to motivate and drive positive action.
• Excellent problem-solving skills and the ability to handle multiple high-priority tasks.
• Exceptional attention to detail.
• Bachelor’s degree in business, marketing, or a related field.
• Experience in sales, marketing, or a related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multitask effectively.
• Excellent organizational skills.
• Ability to work independently with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.

Why Join Us?

As the Director of Sales Operations, you’ll play a critical role in driving our company’s growth and ensuring our teams are set up for success. If you’re passionate about aligning people, processes, and technology to deliver exceptional results, we’d love to hear from you!

EEO Statement:

VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.