What are the responsibilities and job description for the QVC Virginia Customer Order Specialist - Flex 24 hrs/wk Work at Home position at Qurate Retail Group?
QVC Customer Order Specialists answer incoming customer calls in a fast paced, metric-based atmosphere. From a work at home environment Specialists problem solve to assist customers while following QVC's standard operating procedures efficiently and effectively.
Compensation
QVC is proud to offer a new compensation step plan, that allows you to receive incremental pay increases periodically throughout the year, and the duration of your employment.
The Customer Order Specialist starting rate is $13.00/hr and will increase every 6 months for the first two (2) years of employment.
The Schedule
This is a part time, flexible position where Customer Order Specialists will have a twenty-four (24) hour weekly work requirement.
The Flex 24 participants will choose the 24 hours they will work each week from that specific week’s available hours. Specialists will be able to login each week to select their work schedule for the following week from the available hours based on the business need. The hours available to select from will change each week. During peak times, Specialists will be required to schedule more than twenty-four (24) hours.
Application Process
Complete Application
Complete Skills Assessment on mobile device or computer
Self-Schedule Interview
Who We Are
Our Customer Order Specialists make someone's day every day! Shop with our QVC customers by leading them through their sales purchases while communicating and providing an interaction that is fun and personal.
Your Impact
Field inbound calls from our customers with extended periods of high volume
Assist customer in placing orders
Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
What You Bring
Follow QVC’s Attendance Policy
24-hour availability to work
Meet or exceed monthly call quality and call handling time requirements
Maintain personal equipment that meets QVC Work at Home Specifications
Ability to Problem Solve
Effective communication
Learn and work in a virtual environment
Ability to troubleshoot technology independently
Able to sit for long periods of time
Sustain a high paced call volume
Able to meet and adhere to all QVC system requirements
Able to attend four (4) week training period without absence
Must be able to work weekends and holidays
Training Schedule
All new hires must complete Technical Set up Day, Orientation Day, and a four (4) week training. Absenteeism and tardiness to training cannot be approved, full attendance and participation is required.
System Requirements
Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. A full spec list will be provided after your interview. Here are a few of them:
Self-Provided Computer or laptop
Headset compatible with QVC specifications
High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up Orders are not an option.
Microsoft Operating System. Mac/Apple products and notebooks (Chromebooks, Surfaces) are not supported.
Salary : $1 - $1,000,000
