IT Specialist

Job Role: IT Specialist

Job Summary:

At QuickVisit Urgent Care, we provide accessible, affordable healthcare in rural Iowa. We offer a broad range of services such as onsite x-ray, health management, cold and flu treatment, sutures, and much more. We are currently looking for a full-time IT Specialist to join our team!

The IT Specialist will provide day to day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and resolve challenges with hardware and software. You will work with both the operational and clinical team to drive efficiency, patient privacy, and overall satisfaction. You will be responsible for developing and implementing IT strategies, ensuring network security, managing software applications, reporting, and providing technical support to our employees.

Job Duties:

• Provide contact and problem resolution with customer issues.
• Work with Third Party Vendors to remediate customer issues.
• Provide timely communication on issue status and resolution.
• Learn ins and outs of everyday systems (eClinical Works, Solv Health RingCentral, etc.)
• Install, upgrade, support and troubleshoot Windows 10 Pro, Microsoft Office 365, and other desktop applications.
• Install, upgrade, support and troubleshoot printers, scanners, and other computer hardware.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
• Ability to multi-task effectively, determine priorities, and meet deadlines.
• Excellent communication, relationship-building and internal customer service skills.
• Willing to travel to Iowa locations and work off-hours and weekends when required.

Schedule:

• 12 Hour Shift
• Monday to Friday
• Weekends

Benefits:

• Health, Dental, Vision Insurance
• Short Term Disability
• 401k Program
• PTO
• Employer covered Long Term Disability and Life Insurance Policy
• Employee Discount Program – Free visits to you and discounted care for your family!

Join Us in Creating a Healthier Tomorrow! Ready to be a catalyst for change and innovation? Join us in shaping the future of healthcare. It’s about more than just a job – it's about leaving a lasting impact on the way we approach healthcare in Iowa. We can’t wait to start this journey with you!

Equal Opportunity Statement:

QuickVisit is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race (including discrimination on the basis of a person's hair texture or protective hairstyle commonly or historically associated with race, such as braids, locks, and twists), color, national origin, ancestry, religion, creed, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), marital status, AIDS/HIV status, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Education and Experience:

• Associate degree or equivalent
• Bachelor's degree in Information Technology or related field preferred but not required
• 1 year of relevant experience preferred
• 1 year of experiecne with eClinical Works, Solv Health, or other EMR platforms strongly preferred