Community Support Team - Associated Professional

Overview:
The Associated Professional (AP) for the Community Support Team (CST) provides essential support services to individuals with mental health needs. This role is designed for professionals who hold a degree in a Human Services field but do not yet meet the two years of post-graduate work experience requirement. Under the supervision of a Qualified Professional (QP) or Team Lead, the AP delivers interventions, supports treatment plan implementation, and helps individuals connect to resources that enhance their well-being and independence.

This is an excellent opportunity for individuals seeking to gain hands-on experience while making a meaningful impact in the lives of others.

Entry Requirements:

• Bachelor’s Degree in a Human Services field (e.g., Psychology, Social Work, Counseling, or a related field).
• Interest in working with individuals with mental health needs and demonstrated understanding of the population's challenges.
• No substantiated findings of abuse or neglect listed on the North Carolina Health Care Personnel Registry or Central Registry.

Position Requirements:

• Certification in First Aid/CPR, Bloodborne Pathogens, and NCI/CPI Part A (or willingness to obtain).
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team in a fast-paced environment.
• Valid driver’s license and access to reliable transportation for community-based services.
• Basic proficiency in computer applications, including Microsoft Office and electronic documentation systems.

Duties and Responsibilities:

Service Delivery:

• Assist individuals served in building daily living skills, coping strategies, and self-management techniques.
• Support clients in navigating and accessing resources, such as housing, employment, and healthcare services.
• Provide hands-on support during community outings, appointments, and skill-building activities.
• Assist in implementing behavioral interventions, such as role-playing and modeling, under supervision.
• Build and maintain positive relationships with clients, encouraging active participation in their recovery plans.

Collaboration and Team Support:

• Work closely with the QP and Team Lead to implement individualized treatment plans.
• Participate in weekly CST meetings, providing updates on client progress and needs.
• Collaborate with team members to identify and address barriers to client success.
• Act as a liaison between clients and external providers to ensure seamless service delivery.

Documentation and Compliance:

• Maintain accurate and timely records of all services provided, including progress notes and incident reports.
• Follow all agency policies, Medicaid guidelines, and state regulations regarding service delivery and documentation.
• Report significant changes in client behavior or circumstances to the QP or Team Lead promptly.

Crisis Support:

• Assist in de-escalating crisis situations, ensuring the safety and stability of clients.
• Collaborate with team members to develop and implement crisis intervention plans as needed.

Work Environment and Expectations:

• Deliver services in various settings, including client homes, community locations, and office environments.
• Flexibility to work evenings or weekends, as needed, to meet client needs.
• Maintain professional boundaries and uphold confidentiality standards.
• Exhibit cultural competence and sensitivity in working with diverse populations.

Physical Demands:

• Ability to perform tasks associated with community-based services, including standing, walking, and occasional lifting.
• Willingness to travel locally for client visits, team meetings, and service-related activities.

Key Competencies:

• Empathy: Demonstrate genuine care and understanding for the needs and challenges of individuals served.
• Communication: Effectively convey information to clients, families, and team members in a clear and supportive manner.
• Adaptability: Flexibly respond to changing circumstances and client needs.
• Teamwork: Collaborate effectively with team members to deliver comprehensive care.
• Initiative: Proactively engage in tasks and seek opportunities to enhance skills and contribute to the team.

This position provides a foundational role for individuals seeking to develop their expertise in mental health services while making a positive impact. The Associated Professional is a valued member of the Community Support Team, contributing to the holistic care and recovery of individuals served.