What are the responsibilities and job description for the Junior Desktop Support Analyst position at Rödl & Partner?
We are currently seeking a Junior Desktop Support Analyst to join our IT (RITE) team. This critical position will provide maintenance of the computer desktop environment, by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This role will be responsible for administration and internal support of the Firm’s PCs, printers, and related equipment. You will also be responsible for supporting various accounting software applications and MS Office. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsibilities:
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor the helpdesk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstations
- Utilize and maintain the helpdesk tracking software
- Document internal procedures
- Install, test and configure new workstations, peripheral equipment and software
- Maintain inventory of all equipment, software and software licenses
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as required
Required Qualifications:
- Proficient in Windows, disk-based imaging/cloning, Dell hardware, Microsoft Active Directory and some basic networking
- Working knowledge of application architecture
- Strong technical aptitude of Microsoft Office Suite
- Strong working knowledge of Microsoft Active Directory and Group Policies
- Practical understanding of database concepts (Microsoft SQL and Access)
- Thorough understanding of hardware and software configurations
- Familiarity with local and wide-area networking concepts
- Solid knowledge of various computer and networking components
- Exceptional customer service and interpersonal skills
- Exceptional analytical and problem-solving skills
- Ability to work collaboratively in a team environment, unsupervised and to multitask and prioritize work
Preferred Qualifications:
- Bachelor’s Degree in Information Systems, Business, Communications or related field
- 2 years experience in an Information Technology environment
- Additional accounting application experience is an advantage (CCH, Peachtree, QuickBooks, etc.)
- Microsoft Technology Associate (MTA) certificate or a similar certification is preferred
- Spoken/written German language skills are not required but are a plus
Benefits:
We understand that talented individuals are drawn to companies that offer comprehensive benefits packages. Therefore, we provide a robust Benefits Plan that includes:
- 401K plan (with 3% salary paid employer contributions)
- Medical coverage
- Paid Dental coverage
- Employee and Dependent life insurance
- Disability insurance
- Vision insurance
- Accidental death & dismemberment insurance
- Flexible spending accounts
- Paid Day of Service annually
- Flexible work arrangements
- Generous paid time off – 25 days for all full-time employees!
- Paid holidays
- Additional paid holiday following 4/15 deadline
- Paid parking/public transportation reimbursement
- Mobile phone reimbursement
- Tuition reimbursement & training
- Paid time off on days sitting for CPA Exam
- Monetary bonus for passing the US CPA exam
Why Rödl & Partner?
- We keep our employees current by supplying cutting-edge technology and access to learning opportunities
- We invest in the growth of our team members through regular feedback sessions
- We recharge as a team by celebrating deadlines and gathering at organized firm events
- We applaud the achievement of both career and personal milestones for individual team members on a firm-wide basis
What makes the culture at Rödl & Partner USA unique?
Unlike firms that may hint at an international work environment, Rödl & Partner USA offers a truly global workplace. Every day, R&P employees are immersed in a diverse intercultural setting where it's common to hear colleagues or clients speaking different languages, sharing cultural traditions from their home countries, or explaining unique perspectives. Whether a team member is from the US or abroad, this inclusive culture supports the global vision established at our worldwide headquarters in Nuremberg, Germany, and drives the Firm’s success in the international marketplace.
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Get to Know Rödl & Partner:
Our focus on the accounting, assurance, and tax needs of foreign, family-owned midsized ("Mittelstand") businesses operating in the U.S. carries forward from our two founding firms. Rödl & Partner (founded in 1977 in Nuremberg, Germany) and Langford de Kock & Co. (founded in 1976 in Atlanta, GA) and their merger in 2001.
As the preferred accounting, auditing, tax, and business consulting professional services firm of German-speaking and other international entities, you will benefit from the extensive experience of our U.S. certified public accountants, as well as our bilingual staff of professionals, many of whom also carry international certifications (StB, WP, Dottori Commercialisti, CA).
At Rödl & Partner, our integrated approach to client success revolves around collaboration. We prioritize internal synergy, ensuring seamless integration across departments to guarantee holistic client support. Additionally, our thorough oversight involves equipping managers and seniors with the necessary tools for effective performance and deadline adherence. These principles underscore our commitment to excellence in client service.
Rödl Management, Inc. is an Equal Opportunity Employer.
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