What are the responsibilities and job description for the Customer Service Rep position at R H Foster Energy, LLC?
Are you looking for a career that focuses on your community and customer care and offers competitive pay, employee support and career growth opportunities? Come and work for a company that values community, family, and our employees. We are currently seeking a Customer Service Representative for our Hampden Energy Services office. We are looking for a personable, energetic individual to provide excellent front line customer service and to resolve problems accurately and efficiently.
Responsibilities:
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Greets customers and/or visitors and directs to the appropriate person or department.
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Speaks with customers by phone or in person and receives orders for installation, discontinuance, or change in service.
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Sets up and maintains current information in the customer master file.
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Logs product orders for delivery dispatch.
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Fills out contract forms and determines charges for service requested.
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Posts payments to customer accounts (branch-specific).
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Solicits sale of new or additional services.
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Researches any problems relative to customer accounts receivable.
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Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Additional Information – We Take Care of Our People
Benefits:
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Competitive wages
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Medical Insurance
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Dental Insurance
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Life Insurance
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Short and Long-term disability Insurance
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Voluntary Benefits to include Accident, Critical Illness, and Whole Life/Long-term Care
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Retirement Plan with Match
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Paid Time-off
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Fuel and Service Discounts
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Bonus opportunities
Our team is dedicated to providing high-quality services where we make a difference and build trust within our community and organization. Our team members are committed to fostering a positive work environment and use their strong problem-solving skills to mutually collaborate across departments. Don't miss out on this rare opportunity to join our team!
Qualifications:
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.