What are the responsibilities and job description for the Customer Service Rep position at R H Foster Energy, LLC?
Are you looking for a career that focuses on your community & customer care and offers competitive pay, employee support & career growth opportunities? Come and work for a company that values community, family, and our employees.
We have an immediate opening for a full-time Customer Service Representative for our Ellsworth Energy Services office.
We are looking for a personable, energetic individual to assist customers with questions and to resolve problems accurately and efficiently. This role will be responsible for providing excellent frontline customer service and referring issues to the supervisor, as necessary to fully resolve.
Responsibilities:
- Greets customers and/or visitors and directs to the appropriate person or department.
- Speaks with customers by phone or in person and receives orders for installation, discontinuance, or change in service.
- Sets up and maintains current information in the customer master file.
- Logs product orders for delivery dispatch.
- Fills out contract forms and determines charges for service requested.
- Posts payments to customer accounts (branch-specific).
- Solicits sale of new or additional services.
- Researches any problems relative to customer accounts receivable.
- Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.
