Service Technician

We are currently seeking service technicians for our Machias branch. The positions include Installs, repairs, and services residential and commercial propane and/or oil burner equipment and appliances while ensuring a high level of customer service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• All work to adhere to company standards and State and Federal Codes

• Provides exceptional customer service

• Performs all required tasks in a safe and professional manner

• Installs, services and trouble shoots oil, propane and natural gas equipment

• Maintains positive relationships with vendors, customers, and the public

• Serves existing accounts by investigating customers technical complaints; conducting tests; resolving problems.

• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

• Documents service and installation actions by completing forms, reports, logs, and records.

• Maintains customer confidence by keeping service information confidential.

• Updates job knowledge by participating in educational opportunities; reading professional publications.

• Accomplishes operations and organization mission by completing related results as needed

Additional Information – We Take Care of Our People

Benefits:

• Competitive wages

• Medical Insurance

• Dental Insurance

• Life Insurance

• Short and Long-term disability Insurance

• Voluntary Benefits to include Accident, Critical Illness, and Whole Life/Long-term Care

• Retirement Plan with Match

• Paid Time-off

• Fuel and Service Discounts

• Bonus opportunities

Our team is dedicated to providing high-quality services where we make a difference and build trust within our community and organization. Our team members are committed to fostering a positive work environment and use their strong problem-solving skills to mutually collaborate across departments.  Don't miss out on this rare opportunity to join our team!

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a State of Maine driver’s license with a clean driving record.  Must be willing to be certified by the Company in one or more of the following areas:

(A) State of Maine Fuel Board Apprentice, Journeyman or Master Oil License

(B) State of Maine Tank Setter Propane License

(C) State of Maine Appliance Connection and Service Propane License

NOTE: These statements are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.

R. H. Foster is an equal opportunity employer and does not discriminate on the grounds of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, or any other legally protected status.