Air Import Operations

Position Purpose:

Assist management in achieving stated branch goals in line with company policy and established procedures including, but not limited to, increasing company profit. Co-ordinate the activities and ensure expeditious delivery of Import Air consignments as per customer orders in a timely manner and prescribed quality standards while using discretion and independent judgment to increase the margin on each shipment.

The schedule for this position will be Sunday-Thursday 8am-5pm CST.

Responsible for main tasks

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordinating Operations with Airfreight Imports

• Timely processing of import air documents including registration of shipments.
• Communicates automation details to subcontractors for reporting to customs.
• Monitors clearance and delivery of cargo within free storage/holding times.
• Checking for special instruction on documents.
• Invoicing and collection of correct charges.
• Authorizing delivery of air freight.
• Monitors availability and in conjunction with subcontractors, ensure timely collection of cargo, check in to warehouse and reporting to customs.
• Follow up on delivery with truckers.

Client and Supplier Management

• Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Regularly reviews reports to refine and improve services to the customer.
• Review quotes and records rates to clients and prospective clients.
• Manages allocated customers using established tools (e.g. activity reports) with a view to achieving and exceeding targets.
• Traces orders and ensures that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents, in a timely manner.
• Keep in touch with competitor activities and industry trends.
• Deploys information about all contracts with customers and supplies to all parties.

Financial and Accounting Responsibilities

• Approves freight invoices and credit notes, and monitors transport waiting time costs.
• Pay airline terminal charges, and any other related costs upon arrival, to ensure storage is avoided and no added costs occurred.
• Prepare payment vouchers and write checks for authorization, and presentation.
• Processes air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment and providing any supporting documentation for overdue payments, thus reducing impediments to prompt payment.
• Ensures the department (cost center) achieves its financial and quality objectives.

Required skills and qualification/ education/ studies:

• High school graduate or G.E.D.
• Knowledge of related computer applications
• Familiarity with basic freight forwarding procedures
• Global knowledge; Freight forwarding, country locations
• Two plus years of related experience
• Excellent customer services skills
• Excellent administration skills
• Attention to detail
• Well organized, problem solver
• Ability to work under pressure and meet deadlines
• Resilient
• Excellent Customer service skills
• Excellent communication skills
• Shows initiative and drive
• Team orientated

Benefits:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Salary-$55,000-$70,000