What are the responsibilities and job description for the Freight Forwarding Manager position at Röhlig Logistics?
Job Description
Company Overview
Röhlig Logistics is a leading provider of logistics and freight forwarding services. We are seeking an experienced Freight Forwarding Manager to join our team.
Key Responsibilities
- Develop and implement sales strategies to grow revenue and expand our customer base.
- Work closely with Regional Vice President and Vice President of Sales to achieve sales targets and business goals.
- Plan and manage personal business portfolio/territory according to agreed market strategy.
- Coordinate and attend sales visits, both domestically and internationally, to aid in business development.
- Jointly conduct sales visits with other sales professionals.
- Comply with all regulations prescribed by governing bodies, including USA Customs, IATA, TSA, and FMC.
- Provide sales support for future sales offices in remote locations.
- Quote freight costs to new customers.
- Respond and follow up on sales inquiries and leads using appropriate methods.
Client and Supplier Management
- Manage allocated customers using established tools to achieve and exceed targets.
- Conduct weekly follow-ups with new clients after first shipments.
- Deploy information about all contracts with customers and suppliers to relevant parties.
- Evaluate client entertainment activities to ensure they are carried out in a professional and responsible manner, maintaining the good name of Röhlig USA.
- Ensure timely completion of customer requests and adherence to the highest possible service level.
- Adhere to client service level agreements.
- Resolve discrepancies while keeping records via Innovations and Incidents Management (IIM) to ensure compliance.
Administration
- Monitor competitor activity and industry trends.
- Attend industry-related functions as a key representative of Röhlig USA when required.
- Update and maintain relevant customer and sales activity information on CRM.
- Provide weekly reporting of sales activities.
- Attend meetings with sales team members.
- Participate in training to develop relevant knowledge, techniques, and skills if applicable.
Required Skills and Qualifications
- High school graduate – some college preferred.
- Familiarity with related computer applications and reporting tools.
- Knowledge of all freight forwarding procedures, regulations, and departments.
- 2-5 years of industry-related experience required.
- Demonstrated customer service skills.
- Proven sales and business selling ability & success.
- Self-motivated and results-driven.
- Outstanding people and communication skills.
- Excellent problem-solving ability.
- Excellent time management skills.
