Front Desk Administrative Assistant

Join Our Team

R.K. Tongue Co., Inc. is an expertise and service-driven insurance agency and brokerage based in Baltimore, Maryland. Founded in 1911 to serve the insurance needs of association members, we have maintained and enhanced our competency in the association realm while growing to be recognized as a leader in the Mid-Atlantic specializing in working with healthcare providers, professionals of all types, Federal, State and Municipal employees, small and mid-size business, as well as the general public. We draw from a uniquely broad range of knowledge and talent to provide comprehensive property & casualty and life & health insurance solutions from an array of highly respected insurance companies.

We are seeking a qualified professional for the role of Receptionist / Administrative Assistant

Responsibilities :

• Welcome visitors, clients, and staff in a friendly, positive manner
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answer multi-line phone with professionalism and enthusiasm; direct calls to appropriate personnel
• Answers routine questions associated with services, basic policy information, location directions, etc.
• Immediately notifies and involves management with customer service issues
• Receives and routes incoming mail and packages delivered to front desk
• Receives and disperses emails and faxes received to general email box
• Maintains the reception area to look neat and professional at all times
• Responsible for ordering, receiving, and organizing all office supplies
• Ensure kitchen is always stocked with supplies
• Assist with setting up luncheons and / or company parties
• Mail insurance renewal applications to clients, track responses, upload received documents
• Assist with billing functions such as generating invoices
• Other administrative duties as required

Experience

• Two years of general office, receptionist, billing, or administrative support experience preferred
• Experience working in the insurance industry a plus
• Proficient at operating multi-line telephones, fax, copier, MS Office software

Knowledge, Skills and Abilities

• MS Office (O365) Suite – Word, Excel, SharePoint
• AMS360 preferred
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Position continually requires demonstrated poise, tact and diplomacy
• Be punctual and have an outstanding attendance record

Salary : $17 - $20