IT Field Support Manager

Primary Responsibilities:

• Lead and coordinate IT field support operations to ensure timely, high-quality service delivery across all enterprise locations.
• Oversee planning, installation, repair, and maintenance activities for all IT field-deployed systems.
• Manage schedules for IT field support staff, ensuring prompt work completion and providing necessary resources at all facilities.
• Collaborate with Infrastructure Architecture and Engineering teams to ensure seamless system integrations and the effective use of services and tools.
• Evaluate IT field system operations, identify improvement opportunities, and implement changes to enhance efficiency and performance.
• Ensure all IT field operations and procedures comply with company standards and best practices.
• Support the creation, development, and implementation of employee training programs.
• Document procedures and processes using R L standards for process documentation.
• Understanding and adhering to R L vendor standards and processes

Preferred Qualifications/Education/Experience:

• Minimum of 7 years’ experience in IT field support or a similar support role.
• Experience in the transportation industry is a plus.
• Relevant industry or technology certifications are advantageous.

Required Qualifications/Education/Experience:

• Proven experience managing IT field support for large-scale enterprises.
• Strong understanding of building construction projects involving IT infrastructure
• Strong leadership, communication, and problem-solving abilities.
• Strong vendor relationship skills, project bidding, statements of work.
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