What are the responsibilities and job description for the Carrier Relations Clerk position at R+L Global Logistics?
Job Description
Carrier Relations Clerk responsibilities and essential job functions include, but are not limited to the following:
We empower business worldwide to ship smarter.
R L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more.
We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R L Global Logistics to be the complete global transportation solution.
Benefits
R L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties
R L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law .
Carrier Relations Clerk responsibilities and essential job functions include, but are not limited to the following:
- Provide administrative support for the logistics sales and operations teams
- Answering and directing telephone calls and email correspondence from/to our customers and internal/external business partners
- Coordination, audit, and implementation of new and existing partner carriers
- Verification, scanning, imaging, and follow-up of documentation regarding carrier compliance
- Data entry, process, preparation, and reconciliation of paperwork, and invoices
- Develop and maintain strong customer relationships with our partner carriers’
- Foster strong and positive communication between internal and external customers
- Order lookup, tracking, and tracing (afterhours only)
- Other clerical duties as assigned
- High school diploma or GED
- Proficient in Microsoft Outlook, Excel and Word, as well as internet applications
- 2 years’ customer service or administrative office experience
- Ability to effectively communicate verbally and in writing
- Ability to answer and route multiple phone calls while staying on task
- Ability to investigate customer concerns and solve them in a timely manner
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing unmatched customer service
- Ability to work independently and within a team environment
- Ability to read, write, and speak English fluently; Spanish a plus
- Previous domestic or international logistics or transportation experience a plus
- Previous McLeod freight management software experience a plus
We empower business worldwide to ship smarter.
R L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show Logistics, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more.
We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R L Global Logistics to be the complete global transportation solution.
Benefits
R L Global Logistics offers a comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, 401(k) Retirement Plan, PTO, Sick Time, Paid Holidays and Exclusive Employee vacation properties
R L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law .
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