Automotive Service Manager / 19-04107

JOB TITLE: Manager/Service Manager

SUMMARY

A Tire and Auto Center has immediate openings for experienced Service Managers. In this role the Manager will work with customers on automotive maintenance services. This is a great opportunity for those who have prior automotive retail experience and enjoys working with the public. We offer factory-driven technical training with a clearly defined career path for advancement opportunities within the dealer network. They also offers a competitive compensation and benefits package.

Essential Duties & Responsibilities:

· Analyze process regularly to assure efficient and high-quality work.

· Increase service technician productivity levels.

· Provide excellent customer service for all customers whether external and internal

· Manage the service department so that it provides appropriate levels of profit.

· Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.

· Become familiar and proficient with all phases of the computer system needed for parts and service management.

· Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.

· Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.

· Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.

· Keep to expense and revenue goals as budgeted.

· Increase the volume of service work through effective management of technicians and processes.

· Create promotional campaigns in cooperation with the sales and parts departments.

· Establish and maintain service follow-up programs.

· Keep performance efficiency reports for service personnel and make them available as required to the General Manager.

· Stay up to date with service department concerns through attendance at applicable training sessions.

· Create monthly and annual goals for the service department in cooperation with the general manager.

Skills, Qualifications, and Expectations:

· Minimum of 5yrs experience as automotive shop management

· Devote himself/herself to ensuring satisfaction to customers.

· Determine management, production and quality requirements by asking questions and listening.

· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

· Understand and follow work rules and procedures.

· Participate in performance management.

· Interact well with others and be a positive influence on employee morale.

EDUCATION AND/OR EXPERIENCE

• High School Diploma required
• College degree or coursework a plus

LANGUAGE SKILLS

• English

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

• Lift automotive batteries and tires
• Work with shop tools and equipment

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work in a clean, state-of-the-art retail tire and auto service environment.