What are the responsibilities and job description for the Customer Service Agent - Personal Lines position at R&R Insurance and Wealth Management?
Are you customer focused and career driven? Do you enjoy working in a fast paced environment? Are you experienced working with Home, Auto, and Umbrella Insurance? R&R Insurance Services, Inc. is searching for an exceptionally talented, bright, and driven Customer Service Agent to join our Personal Lines Team. If you'd like to join an agency that fosters a collaborative team environment in a strong, service oriented culture, then this is the perfect career move for you!
REQUIREMENTS
- Associate Degree or equivalent
- 2 years of Personal Lines experience preferred
- Superior customer service skills
- Detail oriented with strong organizational and multi-tasking abilities
- Ability to thrive in a fast paced environment
- Accurate, efficient, and proactive approach to problem solving
- Excellent written and verbal communication skills
- High level of professionalism with strong interpersonal skills
- Outstanding phone etiquette and listening skills
- Proficient in Microsoft Office Suite (Outlook, Word, & Excel)
- Experience utilizing an agency management system (AMS360 preferred)
- Experience with carriers dedicated to providing coverage for High Net Worth clients preferred
- Property & Casualty Insurance license required
RESPONSIBILITIES
As Customer Service Agent with R&R's Personal Lines service team, you are responsible for servicing a dedicated book of business and maintaining industry-leading retention by educating clients about their insurance coverages, processing requested coverage changes, identifying and resolving gaps in coverage, reviewing renewal policies, and assisting clients with claims. Our CSA's embrace a proactive work approach and build long lasting relationships with clients & insurance partners. Working within R&R's team based environment, you will have the opportunity to be a resource for other team members and partner with a wide range of insurance carriers to find the most comprehensive coverage solution for your clients. You'll also be responsible for the upselling and account-rounding of your own book of business, helping to contribute to the continued growth of R&R!
WHY WORK FOR R&R?
See why a career with R&R is like no other! Join the Knowledge Broker Team today!
