What are the responsibilities and job description for the Customer Service Agent – Personal Lines position at R&R Insurance Services, Inc.?
Are you customer focused and career driven? Do you enjoy working in a fast paced environment? Are you experienced working with Home, Auto, and Umbrella Insurance? R&R Insurance Services, Inc. is searching for an exceptionally talented, bright, and driven Customer Service Agent to join our Personal Lines Team. If you’d like to join an agency that fosters a collaborative team environment in a strong, service oriented culture, then this is the perfect career move for you!
REQUIREMENTS
- Associate Degree or equivalent
- 2 years of Personal Lines experience preferred
- Superior customer service skills
- Detail oriented with strong organizational and multi-tasking abilities
- Ability to thrive in a fast paced environment
- Accurate, efficient, and proactive approach to problem solving
- Excellent written and verbal communication skills
- High level of professionalism with strong interpersonal skills
- Outstanding phone etiquette and listening skills
- Proficient in Microsoft Office Suite (Outlook, Word, & Excel)
- Experience utilizing an agency management system (AMS360 preferred)
- Experience with carriers dedicated to providing coverage for High Net Worth clients preferred
- Property & Casualty Insurance license required
RESPONSIBILITIES
As Customer Service Agent with R&R’s Personal Lines service team, you are responsible for servicing a dedicated book of business and maintaining industry-leading retention by educating clients about their insurance coverages, processing requested coverage changes, identifying and resolving gaps in coverage, reviewing renewal policies, and assisting clients with claims. Our CSA’s embrace a proactive work approach and build long lasting relationships with clients & insurance partners. Working within R&R’s team based environment, you will have the opportunity to be a resource for other team members and partner with a wide range of insurance carriers to find the most comprehensive coverage solution for your clients. You’ll also be responsible for the upselling and account-rounding of your own book of business, helping to contribute to the continued growth of R&R!
WHY WORK FOR R&R?
- R&R offers fulfilling careers, not just another “job”
- Competitive salary, paid time off benefits, and a Smart Casual dress code
- Healthy work-life balance with a 37.5 hour work week and a half day off every other week
- Family-owned agency with an employee-centric culture that is second-to-none
- Strong leadership structure with a commitment to growth and independence
- Brand new, purpose built office building featuring a Fitness Center, Café, and collaboration areas
- Ergonomic furniture including sit/stand desks for comfort while working
- Competitive Benefits package that includes:
- Medical, Dental, Vision, Life, Flex Spending Accounts, and more
- 401K plan with company match and annual profit sharing program
- Robust wellness programs with access to an on-site masseuse and chiropractor
- Company paid licensing, designations, and continuing education
- Industry-leading recognition including:
- An IIABA Best Practices Agency
- Ranked the #1 Bonding and Insurance Firm – 4 years running by The Daily Reporter
- A Silver Workplace Health Achievement by The American Heart Association
- Community involvement through philanthropy, fundraising, and volunteerism
- Opportunity to express yourself through a variety of company sponsored committees
- Discounts on personal insurance, passes to local area attractions, and more!
See why a career with R&R is like no other! Join the Knowledge Broker Team today!
