What are the responsibilities and job description for the Call Center / CSR - Chesapeake, VA position at R S Andrews of Tidewater Heating, Cooling?
Company Name
R S Andrews of Tidewater Heating, CoolingOverview
Location: 4550 Bainbridge Blvd, Chesapeake, VA 23320Starting Pay: Up to $17.50/hourInbound & Outbound Calls | Customer-Focused | No Remote Work
Join the RS Andrews Call Center Team – Where Customer Service Excellence is the Standard
RS Andrews is looking for customer service professionals to join our high-energy Call Center Team. If you thrive in a fast-paced environment, enjoy assisting customers, and want to be part of a company with year-round stability, this is the job for you.
Responsibilities
- Answer inbound calls and assist customers with service scheduling.
- Make outbound calls to follow up on maintenance agreements and appointments.
- Accurately enter customer information into our system.
- Deliver exceptional customer service while ensuring a positive experience for every caller.
What We Offer
- Competitive pay and career growth opportunities.
- Year-round work with a company that has a national presence.
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance options starting at $5 per week
- Company-paid telemedicine service through HealthiestYou.com
- 401(k) with company match
- Life insurance, short- and long-term disability
- Flexible Spending Account (FSA)
- Paid time off and paid holidays.
Qualifications
- Minimum of three years of call center experience required.
- Experience handling multi-line phone systems.
- A strong phone presence and a customer-first mindset.
- Excellent communication, problem-solving, and data entry skills.
- Ability to work the required schedule:
- Monday - Friday: 11:30 AM - 8:00 PM
- Weekend rotation: Every other weekend required.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Salary : $18
