Senior Technical Program Manager

At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.

Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.

Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.

Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.

We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.

The Senior Technical Program Manager is responsible for leading pivotal technical programs within our Technology Team. This role demands a strategic thinker with robust experience in program management and a knack for steering cross-functional teams toward success. The TPM will be the primary program manager within the XA Technology team and looked upon as a leader, bringing more communication and predictability within our delivered technology stack. Within the Technology team, there are three programs the TPM will manage:

• Dynamics 365 Finance & Operations
• Dynamics 365 Customer Engagement
• New XA Client Onboarding

FLSA Classification

Exempt

Reports to

SVP Technology

Essential Job Duties

• Strategic Program Leadership: Spearhead the planning and execution of intricate technical programs, aligning them with our strategic business objectives
• Operational Excellence: Drive the operational aspects of product development, ensuring top-tier quality and efficiency that meet customer expectations
• Stakeholder Collaboration: Collaborate with senior management and stakeholders to define program goals and deliverables that propel business objectives
• Organize and facilitate Program planning sessions, ensuring alignment between teams and business objectives.
• Collaborate with Product Managers and other stakeholders to define clear objectives and deliverables.
• Monitor progress during the sprint cycle, track dependencies, and address risks and impediments.
• Support teams in maintaining alignment with the overall roadmap and program vision.
• Act as a liaison between teams, business leaders, and external stakeholders to ensure effective communication and alignment.
• Foster a culture of transparency and accountability by promoting visibility into team progress and program health.
• Continuously evaluate and improve the project planning process to enhance efficiency and team engagement.
• Track and report on PI progress, ensuring KPIs and objectives are met.
• Prepare and present program updates to leadership and stakeholders.
• Manage third party vendors used as either strategic outsource partners or tactical offshore developers from contractual agreements through resourcing and execution
• Strong, clear and concise documentation and communication skills with broad range of technical/non-technical resources, internal/external audiences, and all levels of the organization

Basic Qualifications

• Educational Background: Bachelor's or higher degree in Business Administration, Engineering, or related fields
• Professional Experience: At least 5 years in technical program management within software and product management, including 5 years in a leadership role managing diverse teams
• Proven experience in facilitating PI Planning and managing Agile Release Trains.
• Strong understanding of Agile frameworks (SAFe, Scrum, Kanban, etc.) and Agile tools (Jira, Rally, etc.).
• Certified SAFe Program Consultant (SPC), SAFe Release Train Engineer (RTE), or equivalent certification preferred.

Preferred Qualifications

• Bachelor’s and/or master's degree in a technology related field
• 5 years of experience driving technology programs and/or projects

Benefits:

We offer competitive benefits; 100% paid medical, dental, and vision for employees, a 401k with company match, free parking, and paid vacation, sick, and holidays!

Location & Commitments

• Full-time, permanent
• Reports to office HQ in Bellevue, Washington
• Work Schedule: 4 days in office, 1 day remote

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

Minimal (up to 10%)

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.