What are the responsibilities and job description for the Account Coordinator position at R2 Logistics?
The Account Coordinator plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service.
Responsibilities :
- Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
- Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
- Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
- Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
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