What are the responsibilities and job description for the Desktop Support Engineer position at R4 Solutions Inc.?
Job Details
- Hands on experience as deskside/Onsite support/local IT engineer.
- Strong Microsoft Operating System installation, Asset Mgmt. and troubleshooting skills
- Good on ticketing tools (ServiceNow)
- Team Management.
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc)
- Strong desktop support knowledge including hardware, software, and networking concepts
- To take ownership of user problems and be proactive when dealing with user issues
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
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