What are the responsibilities and job description for the Desktop Support position at R4 Solutions Inc.?
Job Details
Job Title:: Desktop Support Analyst
Location: Los Angeles, CA
Fulltime
Onsite
Responsibilities and Requirements:
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.
- Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, Power point etc)
- Strong desktop support knowledge including hardware, software, and networking concepts
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager.
Skills / Attributes Required
- Relevant Desktop Support experience within a commercial environment
- Good knowledge of Windows 2003 / 2008 Server
- Strong knowledge of Windows XP / Vista / Windows 7
- A thorough knowledge of MS Office Suite
- Excellent telephone manner and good communication skills
