What are the responsibilities and job description for the Desktop Analyst position at R4solutionsinc?
Hands on experience as deskside / Onsite support / local IT engineer.
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Strong Microsoft Operating System installation, Asset Mgmt and troubleshooting skills
Knowledge of Network Equipments / Devices
Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on the call logging system
- Respond to enquiries from staff and help them resolve any hardware or software problems
- Maintain a log of any software or hardware problems detected
- Support users in the use of Computer equipment by providing necessary training and advice
- Administer Hardware maintenance for all desktop IT equipment
- Assists in maintaining the operating system and security software utilised on the network, including the addition of new users to the network and establishment of rights and privileges
- To allocate more complex support issues to the IT Manager
Job Type : Full-time
Pay : $36,000.00 - $42,000.00 per year
Benefits :Schedule :
Experience :
Work Location : In person
Salary : $36,000 - $42,000
