Customer Success Manager

About Rabot

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

Role Overview

• Position: Customer Success Manager
• Location: Arlington, TX or San Francisco, CA (hybrid options available)
• Experience: 5 years in Customer Success, Support, or Sales
  
  

Key Responsibilities

• Act as the primary point of contact for customers, ensuring their satisfaction and success
• Guide new customers through the onboarding process, ensuring effective product usage
• Identify and execute upsell and cross-sell opportunities that align with customer needs
• Track and manage customer renewals to maintain and grow our customer base
• Gather and analyze customer feedback to improve our services and identify growth opportunities
• Collaborate with sales and product teams to enhance the customer experience
• Willing to travel and participate in system installations.
  
  

Ideal Candidate

• Proven experience in Customer Success, Support, or Sales roles
• Strong communication and relationship-building skills
• Analytical mindset with the ability to identify upsell opportunities
• High emotional intelligence and empathy
• Proficiency with CRM software and willingness to learn new systems
• Passion for technology and interest in the supply chain/fulfillment industry
  
  

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health benefits
• 401k with company match
• Stock options for long-term growth potential
• Professional development opportunities
• Chance to make a significant impact in a high-growth startup