What are the responsibilities and job description for the Service BDC Associate position at Raceway Kia of Conshohocken?
Location : Conshohocken, PA
Position : Service Business Development Center (BDC) Associate
Company : Raceway Kia of Conshohocken
Are you a proactive communicator with a talent for building relationships? Raceway Kia of Conshohocken, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Service Business Development Center (BDC) Associate to join our team. If you thrive in a fast-paced environment and have a passion for helping customers, we want to hear from you!
Key Responsibilities :
- Handle inbound and outbound customer inquiries via phone, email, and online chat, providing prompt and professional responses.
- Schedule appointments for the service department, coordinating with customers and internal teams to ensure a seamless experience.
- Follow up on internet leads, customer inquiries, and previous appointments to maintain engagement and encourage further action.
- Maintain and update customer records in the dealership management system, ensuring accurate and detailed information.
- Work closely with the service team to ensure that all customer needs are met, and to support dealership goals.
- Develop and implement strategies to enhance customer retention and satisfaction.
- Provide information about current promotions and dealership services to potential and existing customers.
- Track and report on key performance metrics, including appointment conversion rates and customer satisfaction scores.
Qualifications :
What We Offer :
How to Apply :
If you're ready to contribute to the success of Raceway Kia of Conshohocken and help drive our business forward, we encourage you to apply!
Raceway Kia of Conshohocken is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.
Employment is contingent upon completion of a background check and a negative pre-employment drug screen.
