What are the responsibilities and job description for the Customer Service Representative position at RACK Electric?
Job description
Rack Electric is seeking a Customer Service Representative with the Preferred:
- Knowledge of Service Titan
- Knowledge or experience using Hatch messaging
- Customer Service Experience in a Trade business environment such as Plumbing, HVAC, Electrical, or Generators
- A background in Scheduling or/and Dispatching
- Customer service: 2 years in a Trade business environment. (Preferred)
- Call center: 2 years of inbound/outbound phone experience (Required)
Pay Rate: $18-$20 per hour based on experienceWhat we are looking for:· The ability and resilience to work in a dynamic environment as well as multitask, using multiple systems and tools to service our customers· Strong interpersonal, communication, verbal, and written skills· Assertiveness to handle difficult conversations. Strong problem-solving skills· Attention to DetailJob Type: Full-timeBenefits:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8-hour shift
Experience:
- Appointment scheduling: 1 year (Required)
- Service Titan: 1 year (Required)
- Hatch: 1 year (Required)
- Dispatching: 1 year (Required)
- Call center: 1 year (Required)
- Data entry: 1 year (Required)
Work Location: In person | Boca Raton, FL
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18 - $20
