What are the responsibilities and job description for the Client Service Representative- Veterinary Experience is REQUIRED position at Radford Animal Hospital?
Radford Animal Hospital - Fairlawn, VA
Full-Time or Part-Time | Starting at $13.00/hour, commensurate with experience
About Us
At Radford Animal Hospital, we're more than just a veterinary clinic-we're a locally owned, family-run practice that has proudly served the Fairlawn and Radford communities for decades. Our mission is to provide the highest standard of care to our patients while building genuine, long-lasting relationships with our clients. We believe that great veterinary care begins with a dedicated, compassionate, and professional team-and that includes you!
Our team is supportive, collaborative, and motivated by a shared passion for helping animals live happy, healthy lives. We strive to create a workplace where team members feel valued, supported, and proud of the work they do every day. If you're someone who wants to make a difference, build relationships, and work in a positive environment, we'd love to hear from you.
Position Overview
We are currently seeking a Client Service Representative (CSR) to join our front desk team. The CSR is often the first and last point of contact for our clients, and plays a vital role in creating a warm and professional experience from the moment they walk in the door or call on the phone.
This role requires excellent communication skills, strong attention to detail, and a love for both people and pets. If you're reliable, friendly, and thrive in a fast-paced setting, this could be the perfect role for you.
Key Responsibilities
Greet clients and patients warmly upon arrival
Schedule appointments, confirm visits, and manage the clinic calendar
Answer multi-line phones and respond to client inquiries professionally and efficiently
Check clients and patients in and out while managing accurate payment transactions
Maintain detailed and accurate patient records using veterinary software
Collaborate with the veterinary team to ensure smooth client flow and excellent care
Help ensure cleanliness and organization of the front office and lobby area
Provide emotional support to clients and maintain confidentiality at all times
What We're Looking For
Previous veterinary front desk or client service experience preferred
Excellent interpersonal and customer service skills
Ability to stay calm and friendly in high-stress or emotionally sensitive situations
Organized, detail-oriented, and able to multitask in a busy environment
Punctual, trustworthy, and dependable
Proficient in basic computer use and comfortable learning new systems
Passionate about animal care and team collaboration
What We Offer
Competitive hourly pay starting at $13.00/hour and up, based on experience
Flexible scheduling options (full-time or part-time)
Great benefits package for full-time team members
On-the-job training and opportunities for growth
A positive, team-centered culture where your work is appreciated
A workplace that aligns with strong core values like respect, responsibility, professionalism, and empathy
The chance to be part of a mission-driven team that loves its clients, patients, and people
How to Apply
We'd love to meet you! Please apply by:
Visiting our hospital in person to fill out an application:
7367 Lee Hwy, Fairlawn, VAOr emailing your completed application and resume to: info@radfordanimalhospital.com
You can also learn more about us at: www.radfordanimalhospital.com
Please, no phone calls.
Radford Animal Hospital is an Equal Opportunity Employer and maintains a Drug-Free Workplace. We are committed to creating a welcoming, inclusive, and growth-oriented environment for all team members.
Salary : $13
