What are the responsibilities and job description for the Patient Services Representative II position at Radia Medical Imaging?
Location:
Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range.
Compensation:
Hourly wage range is $22.37 - $32.34. Wage is based on multiple factors, including but not limited to direct job-related experience, knowledge, skills, abilities, and employment status.
Work Schedule:
Monday - Friday, Day Shift (9:00 am-5:30 pm)
Benefits:
- 2 Medical plans to choose from, dental, vision, life, and LTD
- HSA and FSA available
- A 401(k)-employer match, with a profit-sharing component
- Up to 21 paid days off per year
- 8 paid holidays annually
- Life and disability insurance
- Learning opportunities through professional development programs
- Educational Assistance
- Mid-year performance increase
- Discretionary end of year service bonus
Position Summary:
The role requires multitasking in a fast-paced environment, demonstrating patience and the ability to collaborate effectively with coworkers. Attention to detail and accuracy are key, as is the ability to provide exceptional service to both patients and colleagues. Compassion, teamwork, and a positive attitude are at the heart of this position.
- Performs a variety of clerical functions that support the overall Imaging Center
- Ensure accuracy in medical imaging scheduling, including exams and procedures
- Adapt to changes in a fast-paced, dynamic environment
- Provide compassionate and professional customer service to patients and callers
- Efficiently multitask in a demanding call center setting
- Possess strong knowledge of prior-authorization, insurance, and registration processes
- Provide accurate cost estimates for imaging procedures
- Collaborate closely with technologists to coordinate exam/procedure protocols
- Assist co-workers daily to ensure smooth operations and team-oriented success
- Maintain professional correspondence with both internal staff and external providers
- Support and respond promptly to inquiries and referrals from the patients and referring providers
- Knowledge to respond to patient questions regarding routine billing and insurance matters
- Accurately enter incoming orders in a timely manner
- Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness
- Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance
Qualifications and Requirements
- High School diploma or equivalent
- Minimum of 1 year experience in a customer service position, required.
- Minimum of 1-year medical office experience.
- Knowledge of medical insurance preferred
- Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
- Demonstrates a professional demeanor in appearance and behavior in all work-related interactions
To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires will be required to present written proof of COVID-19 vaccination or a written request for an Exemption within 30 days of hire.
About Radia
South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.
#INDSSR
Salary : $22 - $32
