What are the responsibilities and job description for the Front Desk Coordinator and Sales Associate - Medspa position at Radiance Medspa?
Start Date: Immediate
I) Position Summary
The primary purpose of this position is to ensure a seamless, 5-star experience for our patients and team members. This position is part of an administrative team that works together to operate the retail and reception areas of the business and provide sales and customer service support at the front desk.
II) Primary Responsibilities
Customer Service / Sales
The ideal candidate for this position is someone who loves to serve others, enjoys making genuine connections with others, is a great communicator, has great people/communication skills, and is warm, friendly, and likeable. The ideal candidate should also be business minded, highly organized, energetic, great at managing multiple tasks efficiently and accurately in a distracting, fast-paced environment, and with attention to detail. To thrive in this role and on our team, the candidate should love being part of a winning team, be a great team member, and enjoy learning and constantly improving themselves as well as helping others do the same.
IV) Work Schedule: Full Time, Monday through Thursday, 8:45am to 7pm/close. Must be able to stay until the last patient/customer has left the facility to help close and also for occasional events.
V) What We Offer
A dynamic, fun, and caring workplace
A successful and growing business with lots of opportunity for professional and personal growth
An opportunity to join one of the leading Medspas in the United States
Competitive compensation
Paid time off
Medical, Vision, and Dental Insurance
Retirement Savings Plan with Company Match
Continuing education and employee training programs
Lots of great beauty perks!
E04JI800bctm407ev8h
I) Position Summary
The primary purpose of this position is to ensure a seamless, 5-star experience for our patients and team members. This position is part of an administrative team that works together to operate the retail and reception areas of the business and provide sales and customer service support at the front desk.
II) Primary Responsibilities
Customer Service / Sales
- Ensure a memorable, 5-star experience for each and every patient and visitor
- Deliver anticipatory, personalized service
- Educate patients about Medspa products and services
- Sell memberships, service packages, retail products, and gift cards
- Communicate with patients about account financials – balances due, credits, programs, etc.
- Ensure Company retail sales goals are met
- Perform sales demos of retail products for patients
- Maintain the retail store inventory
- Ensure sales floor and reception area is always neat, clean, and organized
- Develop relationships with key suppliers and vendors
- Order, receive, and manage returns of retail products and perform inventory counts
- Schedule and make changes to patient appointments
- Check patients in and out
- Ensure patient paperwork is up to date / prep necessary paperwork for each patient visit
- Clear and prepare patients for treatments
- Review Appointment and Payment Policies with patients
- Collect Payments and Appointment Deposits
- Pre-book next appointment
- Master the use of Company Practice Management and POS Software (Nextech)
- Must be proficient learning and using other software - Office365, CRM Software
The ideal candidate for this position is someone who loves to serve others, enjoys making genuine connections with others, is a great communicator, has great people/communication skills, and is warm, friendly, and likeable. The ideal candidate should also be business minded, highly organized, energetic, great at managing multiple tasks efficiently and accurately in a distracting, fast-paced environment, and with attention to detail. To thrive in this role and on our team, the candidate should love being part of a winning team, be a great team member, and enjoy learning and constantly improving themselves as well as helping others do the same.
IV) Work Schedule: Full Time, Monday through Thursday, 8:45am to 7pm/close. Must be able to stay until the last patient/customer has left the facility to help close and also for occasional events.
V) What We Offer
A dynamic, fun, and caring workplace
A successful and growing business with lots of opportunity for professional and personal growth
An opportunity to join one of the leading Medspas in the United States
Competitive compensation
Paid time off
Medical, Vision, and Dental Insurance
Retirement Savings Plan with Company Match
Continuing education and employee training programs
Lots of great beauty perks!
E04JI800bctm407ev8h
Salary : $24