What are the responsibilities and job description for the Assistant Branch Manager position at Radiant Credit Union?
Assistant Branch Manager
Role:
The Assistant Branch Manager collaborates with the Branch Manager to coach, develop and lead branch employees to obtain individual, branch, and organizational growth goals while delivering an exceptional member service experience. Fosters a positive approach to successfully assist in motivating staff to meet and exceed goals and objectives. Establishes strong member relationships and teaches relationship building techniques to staff. Responsible for branch operations, cash management, and the branch's financial and relationship building success.
Essential Functions & Responsibilities:
- Manages overall branch operations to include all things cash management (vault, employee/branch audits, cash control, card inventory, etc.). Ensures branch is operationally sound while meeting organizational standards. Assist with administering disciplinary action and performance reviews. Handles escalated member interactions, resolving them with the upmost respect to our membership. Provides quick and timely responses to all member requests. Monitors all branch activities to ensure they are following established credit union policies and procedures.
- Collaborate with Branch Manager to coach and develop branch team to meet the credit unions desired sales and service standards. Ensures branch personnel are well trained in all phases of their respective positions and complete their prescribed training plan. Trains associates by modeling our service and sales standards designed to establish strong member relationships.
- Assist Branch Manager in motivating associates to maximize productivity to achieve monthly/annual branch loan, deposit and membership goals through the development and execution of an individualized strategic plan. Responsible for the successful implementation of promotional campaigns and product initiatives at the branch level.
- Participates in organizations and community events to promote Radiant CU in and around your branch community. while adding additional members and growing referrals for future business.
- Pursues ongoing personal growth and professional self-development: completing the training plan prescribed for the position, attending pertinent seminars/classes, and reading journals and publications.
- Performs other related duties as assigned.
Knowledge and Skills:
- Experience Three years to five years of similar or related experience, or completion of credit union MEA progression program.
- Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
- Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
- Other Skills Must have excellent communication skills. Must have proven leadership skills and a strong drive to succeed.
- Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. - Work Environment Retail banking setting.
