What are the responsibilities and job description for the Lending Quality Assurance Processor position at Radiant Credit Union?
Lending Quality Assurance Processor
Role:
The lending quality assurance processor is responsible for all first level reviews of loans and Visas, which involves reviewing documentation to ensure all accounts are aligned with the credit unions policies and procedures. Staff will be responsible for properly maintaining the findings within the QA workflow process.
Essential Functions & Responsibilities:
- Responsible for reviewing and reporting deficiencies for all loan types booked to the credit union’s core system daily to include Visa. Verify the accuracy of the documents and ensure the information entered into the members account is correct and is within the regulatory requirements and policies/procedures of the credit union Track all findings to include deficiencies through the Quality Assurance Tracking RepGen. Resolved deficiencies will be reviewed and reported back daily to staff through the Quality Assurance Tracking RepGen. Reviews daily all loans opened from the previous day with high risk warnings to ensure no fraudulent loans have been opened.
- Assist in special projects, process improvement and other tasks for the department as directed.
- Performs other duties as may be assigned.
Performance Measurements:
- Accountability - Holds self-accountable for quality, timely and effective results. Follows determined objectives and priorities. Accepts responsibility for mistakes; complies with established systems and rules.
- Attention to Detail - Thinks through assignments or situations and demonstrates logical thought (related to CU practices /processes), and attention to detail. Work is accurate and complete.
- Communication - Listens to others, processes information, and communicates appropriately. Gives feedback when requested and is receptive to feedback received. Keeps others informed and ensures message is received by end-user.
- Member Service - Meets the needs of both internal and external members. Delivers quality products and/or services; exhibits a can-do attitude.
- Job Knowledge - Meets job knowledge for current position level. Usually performs all tasks in expected time. Continue with professional growth with the credit union. Works with an appropriate level of supervision and knows when to ask questions or ask for help. Uses available resources before requesting assistance.
- Decision Making/Problem Solving - Uses good judgment and solves common or routine problems. Understands how actions affect department and CU. Seeks advice or guidance when appropriate.
- Teamwork - Demonstrates diplomacy, tact, skill and discretion when dealing with others, and has good working relationships. May sometimes require assistance with conflict resolution.
Knowledge and Skills:
- Experience One year to three years of similar or related experience.
- Education A high school education or GED.
- Interpersonal Skills Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
- Other Skills Excellent telephone and communication skills. Good time management skills.
- Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
- Work Environment Typical Office Environment
