What are the responsibilities and job description for the Account Director/Business Development Manager position at Radiant Digital?
About Us : Radiant Digital delivers technology consulting and business solutions for commercial and government clients. Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 - 2015 certifiedJob Responsibilities :
- Account Management & Relationship Building
- Serve as the primary point of contact for key enterprise clients in the communications industry, managing end-to-end relationships and ensuring client satisfaction.
- Understand the unique challenges and goals of each client, proactively identifying opportunities to expand our solutions to meet their evolving business needs.
- Build and maintain strong, long-term relationships with decision-makers, stakeholders, and C-suite executives in client organizations.
- Collaborate closely with internal teams (technical, product, support) to ensure timely and successful delivery of IT solutions aligned with client goals.
- Sales Growth, New Business Development & Client Retention
- Drive revenue growth by identifying and converting new business opportunities within the communications sector through targeted sales outreach and cold-calling efforts.
- Proactively pursue new logos (customers) within the communications sector, identifying potential leads and converting them into long-term clients.
- Specific focus on sourcing contracts in AI, Analytics, Data and Digital and related fields
- Develop and implement account-based sales strategies for acquiring new customers while expanding business with existing clients through upselling and cross-selling initiatives.
- Lead the end-to-end sales cycle, from prospecting and lead generation to closing new business and ensuring smooth transition to the account management team post-sale.
- Maintain a pipeline of potential opportunities and accurately forecast revenue growth.
- Deliver business goals against defined sales targets.
- Industry Expertise & Solution Delivery
- Stay up to date with emerging technologies and trends in the communications sector, including network infrastructure, cloud computing, unified communications, telecom services, and cybersecurity, to provide relevant insights to clients.
- Understand the competitive landscape within the communications industry and identify how our IT solutions differentiate us in the marketplace.
- Focus on new technologies including AI, Analytics and help position the company as a leader in this sector.
- Guide clients in adopting our solutions that are tailored to their specific needs and objectives, whether it's enhancing network performance, improving security, or enabling digital transformation.
- Work collaboratively with engineering, product, and operations teams to ensure the successful delivery of projects and solutions in line with client expectations.
- Client Engagement & Retention
- Act as the voice of the client internally, ensuring their needs are clearly understood and met through coordinated efforts across the organization.
- Ensure high levels of client satisfaction by managing expectations, addressing concerns, and providing ongoing value through strategic solution recommendations.
- Monitor the performance of deployed solutions, tracking key metrics to ensure customer success and to identify opportunities for continuous improvement and future business.
- Market Insights & Strategic Leadership
- Provide valuable insights to clients on emerging technologies, trends, and competitive products in the communications sector, positioning our solutions as the best choice to drive their business forward.
- Participate in industry conferences, webinars, and networking events to build relationships and increase brand visibility.
- Track competitor offerings and market shifts to stay ahead of trends and maintain a competitive edge in the communications industry.
