What are the responsibilities and job description for the IT Desktop Technician position at Radiant Digital?
Job Title : IT Desktop AnalystJob Location : 826 48th Ave West, Williston ND USA 58801Company : Radiant Digital (Supporting a major Oil & Gas organization)Shift, hours, rotation : 8x5, Monday - Friday100% onsite.Description : Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.Escalates problems not resolved within established service levels.Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.Ensures work is performed in accordance to company policies, standards, and procedures.Assists with installing and de-installing software, PC's and peripherals as required.Performs own work and provides assistance to others as directed.Job tasks, correctly performed, have minimal impact upon the viability of the organization.Error is readily ascertainable by the supervisor and can be corrected.Skills are typically acquired through A certification or equivalent work experience and 1-year related experience in desktop support in a Microsoft environment.Must possess basic desktop hardware knowledge, proficient use of MicrosoftTop three skills needed to perform this role : Troubleshooting skillsInterpersonal SkillComputer based technical skillsRequirements not listed on posting : Confirm and add additional requirements Good interpersonal skillsProblem solvingTroubleshootingConflict resolutionPlease list any required certifications (i.e. SafeLand, H2S, forklift, etc.) needed for this position.CompTIA A or equivalent preferable
