What are the responsibilities and job description for the IT Desktop Analyst position at Decca Consulting?
Job Description
Job Description
Job Description :
- Troubleshoot and resolve service desk tickets for software and hardware issues, including remote support for PCs and peripherals.
- Escalate unresolved issues within established service levels.
- Follow up with customers to ensure satisfactory resolution and update ticket records.
- Install and de-install software, PCs, and peripherals as required.
- Ensure compliance with company policies, standards, and procedures.
- Provide assistance to team members as needed.
Requirements :
