I304-ESG-IT Desktop Analyst

Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected. Skills are typically acquired through A certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft

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01 / 21 / 2025 05 : 10 PM - Demons, Andrea : Pay Rate : 23.50Bill Rate : 35.25Reason for opening posting (e.g. FTE or contractor attrition, increased activity in your area, special projects coming up, etc.) : EE replacementLength of Assignment 1 year Will worker convert to FTE? PotentiallyExpected start date : As soon as possibleShift, hours, rotation : 8x5, Monday - FridayIs this the role 100% onsite, 100% remote, or hybrid remote / onsite? If hybrid what is the expected onsite / work from home schedule? 100% onsite. No at home work expected.Top three skills needed to perform this role : 1. Troubleshooting skills2. Interpersonal Skill3. Computer based technical skillsRequirements not listed on posting : Confirm and add additional requirements1 Good interpersonal skills2 Problem solving 3 Troubleshooting4 Conflict resolutionPlease list any required certifications (i.e. SafeLand, H2S, forklift, etc.) needed for this position. CompTIA A or equivalent preferable