What are the responsibilities and job description for the Technical Support Specialist position at Radiant?
Join our team as a Support Specialist and become a pivotal part of our company’s success by delivering outstanding customer service. In this role, you’ll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success. You’ll be directly impacting our bottom line by supporting trial customers and helping them adopt our software, turning them into long-term users and advocates. This role is ideal for tech-savvy, self-motivated individuals with a passion for helping customers and a desire to grow with a fast-paced tech startup. If you’re committed to excellent communication and eager to make a significant impact, we want to hear from you. Responsibilities Advise customers on optimizing recruitment processes Respond to customer inquiries with timely, friendly advice Support users in troubleshooting issues Review job descriptions for effectiveness on job boards Work closely with other teams to continuously improve customer experience Support Specialist responsibilities include : Advising businesses on optimizing their recruitment processes Responding to user queries with friendly and pragmatic advice Troubleshooting and providing support for customer issues Reviewing job descriptions to ensure their success on job boards Requirements and skills Tech-savvy with comfort in using modern productivity tools Excellent communication skills, with the ability to guide users patiently Self-motivated with a drive for career growth in a tech startup Availability to work specified hours, including rotating weekends and holidays A college or university degree 1-3 years of professional or internship experience A positive attitude and eagerness to help customers Bonus for experience in customer support, technical education, account management, or writing About Radiant : Founded in 1995, Radiant Systems, Inc. is a global provider of technology to the hospitality and retail industries. Radiant's point of sale hardware and software solutions was created for the consumer experience in restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.. We work through various selection modules and recruit only the best minds for organizations that associate with us. We believe in creating a network that can help companies find the smartest minds and enable them to reach their highest potential. Our services include a streamlined approach to find the perfect staff and create a community of like-minded people in an office space. We are Radiant, a Global Consulting Company that came to light in 1995. We are humbled to claim that our services are being availed by 50 of the Top Fortune 500 Global Corporations. At present, we are running our radar proactively with 1300 employees and serving for over 2 decades now. We have 10 offices in the USA and a presence in Canada, UK, Netherlands, Switzerland, and India. [Radiant] benefits include [health, dental, life]. Employees can also take advantage of [AD&D insurance, employee wellness and 401k plans]. Powered by JazzHR
