Customer Care Specialist - PetSafe® Brand

Description

Do you have a love for dogs and helping people provide the best care possible for their pets? Would you enjoy working at a place where you could bring your dog to work with you? If so, then Radio Systems Corporation is the place for you! Radio Systems Corporation is seeking Customer Care Specialists to answer inbound calls and to assist our PetSafe Brand customers with their pet product needs. This position requires both customer service and sales skills to increase customer loyalty and enhance revenue in order to achieve our mission of ‘being the most trusted pet brands.’

 
About Us: Radio Systems® Corporation is the leading manufacturer of pet products. Our family of brands includes PetSafe® (www.petsafe.net), Invisible Fence® Brand (www.invisiblefence.com) and SportDOG™ (www.sportdog.com). Our portfolio includes a wide array of electronic training and containment systems, waste management products, innovative treats and much more. We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, Radio Systems has grown into an international corporation selling in over 52 countries, and we’re expanding our reach every day. We are headquartered in Knoxville, TN but have remote offices in various places across the globe.

 
PetSafe® Brand: PetSafe® Brand is the world's leader in containment, training, and lifestyle solutions to give pet owners more great moments with their pets. As the largest manufacturer of electronic pet training products in the U.S., we’re devoted to the most innovative research and advanced designs. We are a company of pet-loving people, devoted to creating the pet-friendliest planet possible!

Summary of Position: 

For RSC product portfolio, a Customer Care Specialist will answer inbound calls to assist our Brand customers with their pet product needs OR book in home appointments & sell products through mix of inbound/outbound calls. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’.

Responsibilities:

• Provide our customers with excellent service
• Offer and sell our vast array of products by finding product solutions which meet the customers’ and their pets’ needs
• Identify the customers’ product issues and provide problem solving troubleshooting and assistance so they may best utilize their product to keep their pets happy and safe
• Answer inbound calls from existing and prospective customers to schedule service, training sessions and consultations
• Make outbound calls to existing customers to sell PowerCap plans, Customer Care Plans, and Service and Safety tune up sales to add value.
• Assist with inbound and/or outbound calls in other areas of Customer Care as needed.
• Follow policies & procedures to ensure quality & consistency on every customer interaction
• Consistently meet and exceed Customer Care accountabilities
• Regular and predictable attendance in a hybrid work environment
• The hybrid work environment requires at least 3 days/per week of onsite work 
• **Onsite attendance is required for cross training and team meetings

Qualifications:

• HS diploma or GED
• 1 - 3 years of Customer Service experience preferred
• Ability to offer, promote and sell products/services to existing and prospective customers
• Great communication skills 
• Have strong critical thinking skills that support Radio Systems Corporation culture
• Ability to type at least 40 words per minute
• Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system
• Passionate about improving the customer experience
• Ability to thrive in a fast-paced environment with change

Accountabilities:

• Sales Goals
• Branded Customer Satisfaction Scores 
• Quality Assurance
• Attendance 
• Wrap Time 
• Average Handle Time

Relationships:

• Directly reports to Assistant Manager
• Works in conjunction with all Customer Care Specialists

Pay: $16/hr plus quarterly bonuses

RSC is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At Radio Systems Corporation, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

Salary : $16 - $0